Instructor:
Anil Aswani
4119 Etcheverry
Office hours – MW 10-11A
aaswani [at] berkeley [dot] edu
GSI:
Kevin Li
4176-A Etcheverry
Office hours – WF 11-12P
kbl4ew [at] berkeley [dot] edu
Lectures:
MW 12-1P, in 3108 Etcheverry
Labs:
F 12-1P, in 3108 Etcheverry
Website:
Textbook:
Prerequisites:
IEOR 161, IEOR 162, and a course in statistics
Grading:
Homeworks (20%); computer labs attendance (3 unexcused absences are allowed) and participation (10%); midterm (30%); final exam (40%)
Midterm:
Wednesday, October 21, 2015 12-1P
Final Exam:
Friday, December 18, 2015 11:30-2:30P
Description:
This course is concerned with improving processes and designing facilities for service businesses such as banks, health care organizations, telephone call centers, restaurants, and transportation providers. Major topics in the course include design of service processes, layout and location of service facilities, demand forecasting, demand management, employee scheduling, service quality management, and capacity planning.
Outline:
Specific topics that will be covered include:
- Service Quality Management – Review of probability; hypothesis testing; risk in hypothesis testing; newsvendor model; data-driven newsvendor (about 3 weeks)
- Resource Allocation and Game Theory – Review of optimization; matching markets (e.g., kidney exchanges); adverse selection models; moral hazard models (about 3 weeks)
- Location Planning and Routing – p-median problem; p-center problem; set covering location model; traveling salesman problem; vehicle routing (about 3 weeks)
- Workforce Scheduling – Service queueing models; Little's law; square-root staffing law; long-term planning (about 3 weeks)
Lecture Notes:
Homeworks:
- Sep 16
- Homework 1 – Due Friday, September 25, 2015
(Solutions)
- Oct 07
- Homework 2 – Due Friday, October 16, 2015
(Solutions)
- Nov 12
- Homework 3 – Due Friday, November 20, 2015
(Solutions)
- Dec 02
- Homework 4 – Due Friday, December 11, 2015
(Solutions)
Practice:
Exam Solutions: