Long He

4176 Etcheverry

Office hours – T 2-4P

longhe [at] berkeley [dot] edu

4176 Etcheverry

Office hours – T 2-4P

longhe [at] berkeley [dot] edu

MW 12-1P, in 3108 Etcheverry

F 12-1P, in 3108 Etcheverry

IEOR 161, IEOR 162, and a course in statistics

Homeworks (20%); computer labs attendance and participation (10%); midterm (30%); final exam (40%)

Wednesday, October 23, 2013 12-1P

Friday, December 20, 2013 11:30-2:30P

This course is concerned with improving processes and designing facilities for service businesses such as banks, health care organizations, telephone call centers, restaurants, and transportation providers. Major topics in the course include design of service processes, layout and location of service facilities, demand forecasting, demand management, employee scheduling, service quality management, and capacity planning.

Specific topics that will be covered include:

- Service Quality Management – Review of probability; hypothesis testing; multiple testing (and multiple comparisons); analysis of variance (about 3 weeks)
- Resource Allocation and Game Theory – Review of optimization; matching games (e.g., hospitals/residents problem, kidney exchanges); adverse selection models; moral hazard models (about 3 weeks)
- Location Planning and Routing –
*p*-median problem;*p*-center problem; set covering location model; traveling salesman problem (about 3 weeks) - Workforce Scheduling – Service queueing models; Little's law; square-root staffing law; long-term planning (about 3 weeks)

- Aug 30
- Probability Review I; Course Syllabus
- Sep 4
- Probability Review II
- Sep 9
- Specifiying Tests
- Sep 11
- Location Tests
- Sep 16
- Multiple Testing
- Sep 18
- Multiple Comparisons
- Sep 23
- Matching Games
- Sep 25
- Solving Matching Games
- Sep 30
- Optimization Review I
- Oct 2
- Optimization Review II
- Oct 9
- Adverse Selection
- Oct 14
- Adverse Selection
- Oct 16
- P-Median Problem
- Oct 21
- Vertex P-Center Problem
- Oct 28
- Set Covering Problem
- Nov 4
- Euler Tour and Chinese Postman Problem
- Nov 6
- Traveling Salesman Problem
- Nov 13
- Queuing Theory Review
- Nov 18
- Queuing Theory Review II
- Nov 20
- Square Root Law
- Nov 25
- Longterm Staffing
- Dec 2
- Vehicle Routing Problem

- Aug 30
- Homework 1 – Due Wednesday, September 11, 2013

(Solutions) - Sep 9
- Homework 2 – Due Wednesday, September 18, 2013

(Solutions) - Sep 18
- Homework 3 – Due Wednesday, September 25, 2013

(Solutions) - Sep 25
- Homework 4 – Due Wednesday, October 2, 2013

(Solutions) - Oct 2
- Homework 5 – Due Friday, October 11, 2013

(Solutions) - Oct 14
- Homework 6 – Due Monday, October 21, 2013

(Solutions) - Nov 5
- Homework 7 – Due Wednesday, November 13, 2013

(Solutions) - Dec 6
- Homework 8 – Due Friday, December 6, 2013

(Solutions)

- Sep 6
- Lab 1
- Sep 13
- Lab 2
- Sep 20
- Lab 3
- Oct 25
- Lab 7
- Nov 1
- Lab 8

Lab 8 Example - Nov 8
- Lab 9

Lab 9 Example - Nov 15
- Lab 10

Lab 10 Example - Nov 22
- Lab 11

SITATION Software

- Oct 23
- Midterm Solutions